Privacy Policy

Last updated: Monday, December 19, 2022 11:39 AM

Privacy Policy

 

This Privacy Policy is designed to help you understand what information we collect at Hinton Park Holidays Limited, how we use it, and what choices you have.

 

Some key terms are defined as follows, and throughout this document:

 

Hinton Park Holidays Ltd is the company that collects and processes Personal Data for the purposes described in this Policy.

Personal Data is any information relating to an identified or identifiable natural person ("Data Subject")

The way in which we store data, process data and run our business is done in a GDPR compliant manner. Upon request we can provide details of data flow, a data inventory, a data breach policy, an employee dismissal log, details on the employee security training we have in place and more. Please follow the instructions in the contact section below to request any information not present in this policy.

 

In short, we only gather Personal Data we need, we only keep it for as long as is needed, we only use it for what we state below, you can request to correct/edit/remove it, we store it securely, we do not pass it to third parties unless otherwise stated and we aim to be transparent with how we use Personal Data.

Hinton Park Holidays Limited is committed to the protection of Personal Data, including data that we use for our own purposes.

 

Collection and Use of Personal Data

This Policy is not intended to place any limits on what we do with data that is aggregated and/or de-identified so it is no longer associated with an identifiable individual (Data Subject).

 

The services of Hinton Park Holidays Limited are not directed to children under 16. If you learn that a child under 16 has provided us with Personal Data without consent, please contact us.

 

Internal Business Purposes

We may collect personal data from you through social media, over the phone, and other channels for the following purposes:

Responding to your enquiries: When you contact us with a comment, question or complaint, you may be asked for information that identifies you, such as your name, address and a telephone number, along with additional information we need to help us promptly answer your question or respond to your comment. We may retain this information to assist you in the future and to improve our customer service and offerings.

Informing you about offerings: We may use your contact information for our own marketing or advertising purposes. We do not sell or rent your Personal Data to third parties. You can opt out of these at any time by following the steps outlined below.

To Understand and Improve our Services and Information is collected, including information about how you are accessing and using the Service. We use this information to understand and improve our Services, and to investigate and prevent security issues, abuse, fraud.

Facilitating and storing the details of online & offline bookings/payments

We collect Personal Data via our email, over the telephone or via other channels to be able to store a record of who has (attempted to, confirmed, cancelled, etc) booking the property.

 

 

We would like to send you occasional news for future marketing purposes and join our mailing list by simply ticking the box below. You can opt out at any time.

 

Retention

We have different timeframes on various elements of Personal Data that we hold dependent on its purpose. Once we no longer need to retain your Personal Data, we will make sure that it is deleted or anonymised.

 

We retain Personal Data provided for bookings indefinitely as these records form important financial evidence for tax purposes. We can at request de-personalise booking data, we may not be able to do this if we still need said Personal Data for tax or other legal purposes.

 

Disclosure of your Personal Data

As a matter of practice,  Hinton Park Holidays Limited does not disclose, trade, rent, sell or otherwise transfer Personal Data, except as set out in this policy.

 

We may transfer or disclose Personal Data as follows:

 

Changes to our Business Structure

Hinton Park Holidays Limited may share or disclose data if we engage in a merger, acquisition, bankruptcy, dissolution, reorganisation, sale of some or all of Hinton Park Holidays Limited's assets, financing, acquisition of all or a portion of our business, a similar transaction or proceeding, or steps in contemplation of such activities (e.g. due diligence).

 

 

Compliance with Laws

Enforcing Our Rights, Preventing Fraud, and Safety

Hinton Park Holidays Limited may share or disclose data to protect and defend the rights, property, or safety of us or third parties, including enforcing contracts or policies, or in connection with investigation and preventing fraud.

 

Your Rights

In short, the personal data you provide to us can be provided upon access, we protect it to the best of our ability, we can amend it for you upon request and remove it from our systems upon request.

 

If you have any complaints, concerns or queries about how we manage Personal Data, please contact us by emailing charlotte@hintonparkholidays.co.uk. If you are in the European Union you have the right to complain to your local Data Protection Authority about the collection and use of your Personal Data.

 

Access and Correction of Personal Data

If we receive a request from an individual to access or update Personal Data we have collected we will endevour to respond to said request.

 

How We Protect Personal Data

Hinton Park Holidays Limited takes security seriously. We take various steps to protect information you provide to us from loss, misuse, and unauthorised access or disclosure. These steps take into account the sensitivity of the information we collect, process and store, and the current state of technology.

 

Changes to this Privacy Policy

This Privacy Policy may be updated periodically to reflect changes to our Personal Data handling practices. If you continue to use our services after the changes are in effect, you agree to the revised Notice.

 

We strongly encourage you to please refer to this Privacy Policy often for the latest information about our Personal Data handling practices.

 

Security Practices

As a business both we and the third parties we trust, follow good security practices to help keep Personal Data secure.

 

Data breach

In the event of a Personal Data breach we will endevour to notify the relevant legal authorities and inform the effected individuals within 72 hours of identifying said breach. If you believe you have discovered a personal data breach please contact us using the details above immediately.

 

Please contact Us If you have any questions or comments about this Privacy Policy and you wish to access, remove, update, and/or correct inaccuracies in your Personal Data; or you otherwise have a question or complaint about the manner in which we treat your Personal Data.